TruByouti
Salon Policies and Booking Guidelines
At TruByouti, we value your time, comfort, and trust. Our policies are designed to ensure every guest enjoys a smooth, professional, and timely experience while allowing our service providers to deliver their best work. Please review the guidelines below carefully before booking your appointment. By scheduling with us, you acknowledge and agree to these policies. We appreciate your cooperation and look forward to serving you with excellence and care.
Commitment Policy
Some services require a deposit at the time of booking to secure your appointment. Deposits are non-refundable and may be transferred one time with at least 12 hours’ notice.
Late Arrival
If you arrive beyond your appointment time, or notify us at or after your scheduled appointment time, a $15 Time Management Fee will be applied.
This fee supports our operational scheduling structure, as late arrivals may require adjustments that impact guests scheduled afterward.
If you provide at least 15 minutes’ advance notice that you are running late, the fee will be waived. We always appreciate proactive communication.
Please note:
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Services may be shortened or adjusted
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Rescheduling may be required if timing does not permit
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Unpaid fees may restrict future booking privileges
Thank you for respecting our time and the experience of all guests we serve.
Client Resolution & Satisfaction Policy
At TruByouti, client satisfaction matters. Any concerns must be communicated directly to the salon promptly so we may address them. Refunds are not issued, and chargebacks or payment disputes are not permitted and will result in suspension of booking privileges. Adjustments or future service discounts may be offered at management’s discretion.
Cancellation Policy
We kindly ask for 12 hours’ notice when canceling or rescheduling. Cancellations made with less than 12 hours’ notice may incur a 30% cancellation fee, applied at the discretion of the service provider.
Other Policies
Below, you’ll find additional salon policies for your review. Management reserves the right to implement guidelines not listed here when necessary. We appreciate your understanding and cooperation in helping us maintain a high standard of service.